Once registered it is possible to use all nextbike-affiliated bike sharing systems worldwide.
Enter the bike number.
Scan the QR-Code.
Receive the four-digit lock code.
Open the combination lock with the lock code received!
Contact our customer service at 77788323 or 99408094 and follow the instructions.
Receive the lock code via text message.
Open the combination lock with the lock code received.
Enter your customer information and bike number into the terminal or hold your customer card up to the terminal and enter the bike number.
The lock code will then be displayed on the screen and the lock code will also be sent you via text message.
Open the combination lock with the lock code received
IN GENERAL: Enter the bike number - receive the four-digit lock code - open the lock.
It is also possible to use your customer card to rent a bike directly at our stations with terminals.
You can order your customer card during the registration process, or even afterwards via E-Mail notification.
You can use a single account to rent up to four bikes at once.
Push your bike into the docking station.
When locking up at a dock, make sure that the cable-lock on the front hub is in place. Make sure you scramble the lock code!
Confirm your return via nextbike App, hotline (77788323 ) or SMS the station number (+35799408094), or directly on the terminal computer when returning your bike!
Return the bike to an official station and close the lock. Make sure you scramble the lock numbers!
Return the bike via Call Center (77788323) or SMS (+35799408094). You always have to specify the official station number!
Return the bike via the nextbike App. Confirm your bike return at an official station!
IN GENERAL: Close the bike lock - select the appropriate station via the nextbike App, terminal, hotline (77788323) or SMS the station number (+35799408094) - confirm your return.
Bikes can only be returned at official nextbike stations.
Before being able to take off on your first ride, you will first have to activate your customer account by verifying your means of payment (Credit Card or debit).
Upon confirming your payment method, you will be charged 10€.
This 10€ will be credited to you as a starting credit and can be used with all tariffs.
After debit via Credit Card your customer account will be activated immediately. Debitting via credit transfer may take up to four days.
You can change your means of payment at any time.