Before being able to take off on your first ride, you will first have to activate your customer account by verifying your means of payment (Credit Card or debit).
Upon confirming your payment method, you will be charged 10€.
This 10€ will be credited to you as a starting credit and can be used with all tariffs.
After debit via Credit Card your customer account will be activated immediately. Debitting via credit transfer may take up to four days.
You can change your means of payment at any time.
Enter the bike number Or Scan Qr code & bike automatically unclok, Open Lock
You can park your bike without stopping the rental. Activate the park mode in your app and close the lock afterwards. Simply deactivate it again to continue your ride. The lock opens automatically. *Therefore do not deactivate the park mode from afar.
Return your bike. Close the lock by pressing down the lever. You will received notification on your app and you can rate your bike ride.
IN GENERAL: Enter the bike number or Scan QR code - The lock open automatically .
It is also possible to use your customer card to rent a bike directly at our smart bikes.
You can order your customer card during the registration process, or even afterwards via E-Mail notification.
You can use a single account to rent up to four bikes at once.