Question 1

How can I register?

Accepted Answer

You can register via nextbike app.

Question 2

How do I activate my nextbike account?

Accepted Answer

Before being able to take off on your first ride, you will first have to activate your customer account by verifying your means of payment (Credit Card or debit).

Upon confirming your payment method, you will be charged €10. This €10 will be credited to you as a starting credit and can be used with all tariffs.

After debit via Credit Card your customer account will be activated immediately. Debiting via credit transfer may take up to four days.

You can change your means of payment at any time.

Question 3

Why do I have to pay €10 for registration fee

Accepted Answer

The registration is free of charge. Before renting your first bike, we need to verify your payment method.

You will be required to deposit a credit of €10 which can be used in all fare types.

You can change your preferred payment method at any time.

You can rent up to four bikes at the same time using one account.

Special rates and offers are applied only to the first bike. Additional bikes are charged at the standard rate.

Question 4

How do I find the app?

Accepted Answer

The nextbike app can be downloaded from :
 
 Google Play Store : https://play.google.com/store/apps/details?id=de.nextbike&hl=en(https://play.google.com/store/apps/details?id=de.nextbike&hl=en)

Apple Store : https://apps.apple.com/gb/app/nextbike/id504288371 (https://apps.apple.com/gb/app/nextbike/id504288371)

Huawei Store : https://appgallery.huawei.com/#/app/C102537239 (https://appgallery.huawei.com/#/app/C102537239)

FAQ

Frequently Asked Questions