All of our bikes must be returned only to official nextbike stations. These stations can be found on the app and on our website. If you return the bike to a place that is not nextbike station, you will be charged with a service fee of €20. In order to avoid that fee, you must rent the bike again and return it to an official nextbike station.

Please contact our customer support via app or email to correct any miscalculations. Provide us with all the necessary information about the rental / rate / nextbike account / bike number to understand the matter. You can contact our customer service via the app under support or via info@nextbike.com.cy

If your account goes into negative balance because outstanding amounts cannot be written off, your account will be temporarily deactivated until the outstanding amount is paid. Check that you have a valid means of payment.

Your account may be deactivated due to unpaid amounts or missing payment details. Check your account and contact customer support if needed.

Contact our customer service at info@nextbike.com.cy or through the app support feature.

To update your phone number, email us at info@nextbike.com.cy using the email linked to your account.

Return the bike outside of Flexzone. Bike’s return outside the Flex Zone, but not to an official nextbike station, equals additional charges. Return the bike inside of Flexzone. Bike’s return inside the Flex Zone, but not to an official nextbike station, equals additional charges. Temporary stop the bike. Once you temporarily stop the bike, time is still running and the charging continues. Temporary stop the bike instead of Return the bike. If you want to return the bike and accidently put the bike in temporary stop mode, the time is still running and the charging continues. Return the bike to end the charging.

You can update your Payment Method through the nextbike application • VISA/Mastercard • Google Pay • PayPal • Apple Pay