E-Bikes and bikes with Framelock

In order to find the locations of the e-bikes and the electric charging stations, you must choose the corresponding filter on the nextbike by TIER app. For more information press here.

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REGISTER

Register via nextbike by TIER app or website.

By joining, you will also be able to rent nextbikes in every city worldwide where nextbike by TIER operates.

 

 

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RENT

Rent via nextbike by TIER app.

Scan the QR code on the bike or enter the bike number.

The framelock will be released and the rental will begin.

If the framelock is stucked then choose “Show rental” on the nextbike by TIER app and press "Open Lock".

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RETURN

Return the bike to an official station.

Lock the bike by pressing down the lever of the framelock at the rear part of the bike.

A beep will confirm the successful return of the bike and end of your rental with the simultaneous appearance of a message on the nextbike by TIER app.

If a station is full, place the Bike directly next to the station and follow the return process.

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TEMPORARY STOP (OPTIONAL)

Open the nextbike by TIER app and press “Park”.

After that lock the bike by pressing down the lever of the framelock at the rear part of the bike.

A beep will confirm that the bike is locked.

In order to end the temporary stop mode, press "Resume rental" on the nextbike by TIER app, the framelock will be released and you can continue your journey.



 Notes:

  • If the charge on the E-Bike is too low, you will not be able to use the electric assist.

  • All nextbikes must be returned to official nextbike station, otherwise extra charges will be applied.

  • In the “Temporary Stop” mode, the rental time is still running and the charging continues.

  • It is strictly forbidden for bicycles to cross the green line and be transported in the occupied areas.

 

Bikes with Forklock

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Register

Register via nextbike by TIER app or website.

By joining, you will also be able to rent nextbikes in every city worldwide where nextbike by TIER operates.

 

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Rent

Rent via nextbike by TIER app.

Scan the QR code on the bike or enter the bike number.

Press “Confirm” and receive a unique code on the app.

Enter the unique code on the bike’s keypad.

Once the code is verified you can unlock the bike by pulling the Forklock from the front wheel and placing it in the designated place on the right side of the basket. Enjoy your ride.

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Return

Return the bike to an official station.

Lock the bike by pressing the Forklock inside the hole on the left side of the front wheel.

Press the OK button on the bike’s keypad, twice. The message “Bike returned” will appeared on the bike’s computer screen and on the app.

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TEMPORARY STOP (OPTIONAL)

Lock the bike by pressing the Forklock inside the hole on the left side of the front wheel.

Press the “P” button on the bike’s keypad. As soon as the bike enters on the temporary stop mode, the message “Parking” will appear on the bike’s computer screen and on the app.

For the bike to be active again and exit the temporary stop mode type the unique code, you received on the app at the beginning of your rental, on the bike’s keypad.

Once the code is verified you can unlock the bike by pulling the Forklock from the front wheel and placing it in the designated place on the right of the basket and continue your ride.

Note: All nextbikes MUST be returned to an official station. Any attempt to return a nextbike outside of an official location will result in an additional fee.

Account Activation

Before being able to take off on your first ride, first you have to activate your customer's account by verifying your means of payment (Credit Card or debit).

 

 

  • Upon confirming your payment method, you will be charged 10€.

  • This 10€ will be credited to you as a starting credit and can be used with all tariffs.

  • After debit via Credit Card your customer account will be activated immediately. Debitting via credit transfer may take up to four days.

  • You can change your means of payment at any time.

Download the nextbike by TIER app now:

Download the nextbike by TIER app now:

Download the nextbike by TIER app now: